# Password Reset Not Working

URL: https://wpusermanager.com/article/294-password-reset-not-working/
Last updated: 2021-09-02

Are your users seeing the following message after clicking on the email link to reset their password:

"The link you followed may be broken. Please check that you used the right reset link or request a new one."

This is due to page caching and you will need to make sure the [WP User Manager pages are excluded from the cache](https://wpusermanager.com/article/293-compatibility-with-caching) either in a plugin or with your hosting.