Your purchase is backed by our 100% No-Risk 30-Day Money Back Guarantee. If for any reason you are not happy with our product or service, simply let us know within 30 days of your purchase and we’ll refund 100% of your money. No questions asked.
All licenses are auto-renewed after one calendar year for continued software updates and support access. All purchases are subject to our terms and condition of use.
Frequently asked questions
Will I receive updates for purchased plugins?
Yes, automatic updates are available for each add-on. In order to receive updates a valid license key is required. You’ll receive updates for as long as your license key is valid.
How do license keys work?
After purchasing a plugin you’ll receive a license key via email. You can also find your license key into your account page. The key can be activated from your WordPress dashboard’s plugin page. License keys can be activated and deactivated and transferred from a site to another.
Do you offer support for purchased plugins if I need help?
Yes. A valid license key is required to use our support platform to contact us for help. See our support policy for more details on what kind of support we provide.
Will I need to renew my license?
Licenses are renewed automatically each year to give you continued support access and updates.
What about tax?
Prices exclude VAT which is not applicable outside the European Union. If your EU company is registered for VAT outside the UK, we will not add VAT.
Do you offer a discount for non-profits?
Yes, we offer a 20% discount to non-profit organizations that have tax exempt status. You need to provide proof of your organization's tax-exempt status with current tax documents from its country of residence. Contact us for more information.
Do you have a version on WordPress.org?
The core WP User Manager plugin is available on WordPress.org. This is required to use any paid features.
Does it work on WordPress Multisite?
Yes, the plugin works on WordPress Multisite installations. It can be network activated or activated per subsite.
Can I charge users a fee for registering on my site?